This privacy policy explains how RAPATAS ANDREAS TOU GEORGIOU (“we,” “us,” or “ertios”) uses the data we collect from you when you use our websites, mobile applications, and online services (referred to collectively as “Services”). By accessing or using any of our Services, you agree to the practices described in this policy, as well as our Terms of Service. If you have any questions, you may contact us using the information provided below.
What data do we collect?
We collect information that you provide directly, as well as data that is automatically gathered when you use our Services. This may include your name, email address, profile image, and other identifiers you submit. We also collect device and browser information, IP addresses, interaction data, and diagnostic and performance metrics. Some information is collected through third-party technologies used to help us maintain service quality and performance.
How do we collect your data?
Information You Give Us Directly
We collect information you voluntarily provide when you create an account, complete a form, participate in a survey, submit feedback, or communicate with us directly through email or support channels.
Information We Collect When You Use Our Services
When you use our Services, we automatically collect certain technical and usage data. This includes information about your device, operating system, browser type, language preferences, app activity, crash reports, and other analytics that help us monitor system performance and user behavior.
Information Provided to Us by Third Parties
We may receive anonymized or aggregated data from third-party service providers that assist us in diagnostics, performance monitoring, and analytics. These providers help us understand how our Services are used and allow us to maintain and improve functionality.
How will we use your data?
We use your data to operate, maintain, and improve our Services, including delivering content, features, and support that are relevant to you. Data is also used to enhance user experience, troubleshoot issues, analyze trends, and ensure the reliability and security of our systems. In some cases, we may use your information to communicate with you regarding service updates, security alerts, or administrative messages. We do not sell your personal data, and we only share it with trusted providers when essential for operating our Services or meeting legal obligations.
How do we store your data?
We implement a range of technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All data transmitted between your device and our Services is encrypted using SSL or equivalent protocols. Personal information is stored for as long as your account remains active or as required to fulfill the purposes outlined in this policy. If you delete your account, associated data will be removed from our active systems and backups within 90 days, except where retention is required by law or for accounting purposes.
Marketing
We do not send marketing communications without your explicit consent. If you choose to receive such communications, you may opt out at any time by following the instructions provided in the message or by contacting us directly.
What are your data protection rights?
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal data. You may also object to certain processing activities or request a copy of your data in a structured, machine-readable format. Where processing is based on your consent, you can withdraw it at any time. To exercise any of these rights, please contact us using the information below.
What are cookies?
Cookies are small text files placed on your device that help Services recognize returning users, remember preferences, and analyze usage.
How do we use cookies?
We use cookies to enhance the functionality and performance of our services. This includes maintaining session information, saving user preferences, and collecting analytics to understand how users interact with our content.
What types of cookies do we use?
Our Services may use essential cookies for core functionality, as well as performance cookies for analytical purposes. These cookies do not store personal information that directly identifies you.
How to manage your cookies
Most browsers allow you to control or disable cookies through their settings. Disabling cookies may impact the availability and functionality of some features on our Services.
Privacy policies of other websites
Our Services may contain links to third-party websites or platforms. This Privacy Policy applies only to Services operated by ertios. We are not responsible for the privacy practices of third-party sites, and we recommend reviewing their policies separately.
Changes to our privacy policy
We may update this Privacy Policy periodically. If we make significant changes, we will provide clear notice, such as through email or prominent in-app notifications. We will never reduce your rights under this policy without your explicit consent. The most recent version will always be available within our Services, and the date of last revision will be indicated.
How to contact us
If you have questions about this Privacy Policy or our data handling practices, please contact us at: privacy@ertios.com
How to contact the appropriate authorities
If you have a concern about how we collect and use information, please contact us. In certain jurisdictions, you may also have the right to contact your local Data Protection Authority instead. Please reach out to the applicable Data Protection Authority:
- United States at https://www.fcc.gov/consumers/guides/filing-informal-complaint
- Canada at https://www.priv.gc.ca/en/report-a-concern/
- EEA at https://edpb.europa.eu/about-edpb/about-edpb/members_en
- Switzerland at https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html
- UK at https://ico.org.uk/global/contact-us/
- Australia at https://www.oaic.gov.au/privacy/privacy-complaints